Education
A technical foundation in computer engineering, enhanced by continuous leadership development to master modern service delivery and operational leadership.
B.Sc. Engineering
Master of Business Administration
Bachelor of Science in Computer & Systems Engineering, Ain Shams University. Specialized in developing, and integrating hardware and software systems, with coverage of and computer networks security, it provides the analytical rigour required for complex IT ecosystems.
Professional, broad-based degree focused from Arab Academy for Science, Technology & Maritime Transport. Focusing on leadership and management for professionals with several years of experience -with major in Strategic Management to help define long-term organizational goals, competitive positioning, and sustainable growth.
Career Path
A structured journey from hands-on IT operations to leading global security and customer service teams—grounded in ITIL, cloud, and data-driven decision making.
2012 — 2015
Support Engineer & Access Administrator, Vodafone Egypt. Strengthened identity and access controls, supported users, and contributed to new security policies and an identity management solution.
2015 — 2016
Governance & Reporting Engineer, Vodafone Shared Services (now _VOIS). Drove IT governance reporting, SLA/OLA reviews, and knowledge management enablement to improve performance and insight-driven decisions.
2016 — 2019
Service Delivery Team Lead, Cloud4Rain. Built and led a cloud transformation team, delivering large-scale cloud migrations (IBM Cloud, Azure), ITIL-compliant operations, and high-availability services for regional clients.
2019 — 2024
Customer Service Manager & later Team Manager – Customer Service Management, Orange Business. Led 30+ CSMs serving 50+ high-profile European customers, driving NPS, contract renewals, and operational efficiency.
Professional Certifications
Validation of advanced expertise in service delivery frameworks, cloud architecture, and IT governance, supporting strategic consultant positioning for global organizations.
ITSM BEST PRACTICE
ITIL® 4 Strategic Leader
PeopleCert • GR670005601MK
CLOUD ARCHITECTURE
AWS Certified Solutions Architect – Associate
ARTIFICIAL INTELLIGENCE
Microsoft Azure AI Fundamentals
GOVERNANCE
COBIT® 5 Foundation
devops
DevOps Foundation
PeolpleCert • GR680003171MK
SERVICE MANAGEMENT